eXp Realty (NASDAQ: EXPI) on DuoCircle
The world’s largest independent real estate company runs its email on DuoCircle.
eXp Realty (NASDAQ: EXPI) is a publicly traded, multi-billion-dollar enterprise with tens of thousands of agents across more than 20 countries. Their VP of Information Technology chose DuoCircle to handle email infrastructure at that scale. This is the kind of customer most vendors put behind an enterprise sales gauntlet. We picked up the phone.
Publicly traded
Largest independent real estate company in the world
Countries
Of agents on DuoCircle email
In one paragraph
eXp Realty (NASDAQ: EXPI), the largest independent real estate company in the world and a publicly traded multi-billion-dollar enterprise with tens of thousands of agents across more than 20 countries, trusts DuoCircle with its email infrastructure. As Vice President of Information Technology Thomas Klump put it: "The biggest benefit of working with DuoCircle is that they are nimble and reliable. What they do, they do very well, and they simplify email as a whole."
“The biggest benefit of working with DuoCircle is that they are nimble and reliable. What they do, they do very well, and they simplify email as a whole.”
Thomas Klump, Vice President of Information Technology, eXp Realty
Why this matters
A publicly traded company picked DuoCircle for email at global scale.
Public companies live and die by operational reliability. Quarterly earnings, SEC reporting, board governance, and shareholder accountability all sit downstream of the basic question of whether email works. eXp Realty’s VP of Information Technology evaluated the market and chose DuoCircle to handle that for tens of thousands of agents across more than 20 countries.
That is the customer profile most email-security vendors reserve for their highest-priced enterprise tier, with a six-figure deal cycle and a procurement team gating every conversation. eXp Realty got the same engagement model every other DuoCircle customer gets: real engineers on the call, the same 24/7 SLA, and pricing on the public site. The big-deal customer, on the standard relationship.
Challenges, solution, and results
Challenges
Email infrastructure for a globally distributed agent network with tens of thousands of mailboxes across more than 20 countries. The bar was operational reliability and simplicity at that scale, with a vendor capable of moving quickly when something needed attention.
Solution
DuoCircle as the email infrastructure layer. Direct technical engagement on the operating model, the same 24/7 SLA, and the willingness to move quickly when the situation called for it. The relationship structured around what eXp’s IT leadership needed, rather than around a vendor support tier.
Results
Email runs across the eXp Realty agent base. Their VP of IT characterized the relationship in plain terms: nimble, reliable, simplifies email as a whole. eXp Realty will take a reference call from a serious prospect at comparable scale.
eXp Realty case study, in PDF
The full case study, with company background, deployment detail, and the engagement narrative, is available as a one-pager PDF.
Download the PDF →Need email infrastructure at scale?
If your environment looks anything like eXp Realty's (distributed users, multiple countries, real reliability bar), let's talk. Same-day technical response.